Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please include a note with your return, stating the reason for the return.
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 3-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of these steps and still have not received your refund, please get in touch with us at info@humblelamb.com.
Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@humblelamb.com before sending your item to:
Humble Lamb
55 Green Pond Rd.
Liberty, KY 42539
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Humble Lamb
55 Green Pond Rd.
Liberty, KY 42539
United States
You will be responsible for covering the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
