Refund policy
At Humble Lamb, we want you to be completely satisfied with your purchase. We take great care in creating and delivering products designed to last for generations, and we understand that sometimes a return or exchange may be necessary.
Below you'll find everything you need to know about returns, exchanges, refunds, and damaged or defective items.
30-Day Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, your item must be in new, unused, and in resalable condition. It must be returned with its original packaging and any accessories or materials included with your purchase.
We encourage you to carefully inspect your order when it arrives and contact us promptly if there is a problem.
Engraved & Personalized Items
Because engraved and personalized products are made specifically for you, all engraved or personalized items are final sale and cannot be returned or exchanged.
Please carefully review all names, spelling, capitalization, and other personalization details before submitting your order.
If Humble Lamb makes an error in your engraving or personalization, please contact us and we will make it right.
Starting a Return
To request a return, please contact us at info@humblelamb.com within 30 days of delivery.
Please include:
- Your order number
- The item you would like to return
- The reason for your return
Our team will provide instructions for returning your item.
Please do not send a return without first contacting us. This helps us identify your order and process your return as quickly as possible.
Return Shipping
Unless the return is the result of an error by Humble Lamb or an item that arrived damaged or defective, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service and securely packaging your return. Humble Lamb cannot be responsible for return packages that are lost or damaged while in transit to us.
Original shipping charges, if any, are non-refundable unless the return resulted from an error on our part.
Refunds
Once we receive and inspect your return, we will notify you of its status.
Approved refunds will be issued to the original method of payment. Please allow 3-4 business days for your bank or payment provider to process and post the refund to your account.
Items returned in used, damaged, incomplete, or otherwise non-resalable condition may not qualify for a full refund.
Exchanges
If you would like a different color, edition, material, or other product, please contact us at info@humblelamb.com.
Because availability can change, we cannot guarantee that a particular replacement item will be in stock when your return is received.
Engraved or personalized products are not eligible for exchange unless Humble Lamb made an error in the personalization or the product qualifies for coverage under our Lifetime Warranty.
Damaged, Defective, or Incorrect Orders
We carefully inspect our products before they leave us, but if your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@humblelamb.com.
Please include your order number, a description of the issue, and clear photos showing the problem whenever possible.
If we determine that we made an error or that the product arrived damaged or defective, we'll work with you to make it right.
Final Sale & Non-Returnable Items
The following items are not eligible for standard returns or exchanges:
- Engraved or personalized products
- Gift cards
- Items purchased through our Seconds sale
- Items purchased used through a third party
- Items specifically marked Final Sale
- Products that have been used, altered, damaged after delivery, or are otherwise not in resalable condition
This does not limit any rights you may have regarding an item that arrived defective, damaged, or incorrect, or an eligible claim under our Lifetime Warranty. Items purchased used through a third party are no longer covered under the Lifetime Warranty.
Gifts
If you received a Humble Lamb product as a gift and need assistance with a return or exchange, please contact us at info@humblelamb.com.
Having the original order number or purchaser's information will help us locate the order and determine the available options.
Refunds generally must be issued to the original method of payment.
Questions About a Return?
We're here to help.
If you have any questions about a return, exchange, refund, or warranty claim, please contact us at info@humblelamb.com and include your order number whenever possible.
Thank you for choosing Humble Lamb. We consider it a privilege to create Bibles and products designed to help you spend more time in the Word of God.
