Shipping policy
At Humble Lamb, we know you're excited to receive your order, and we want the journey from our hands to yours to be as smooth as possible. Below you'll find everything you need to know about processing, shipping, delivery, and international orders.
U.S. Shipping
We are pleased to offer free Media Mail shipping on orders within the United States, including Alaska and Hawaii.
Most in-stock orders are processed and shipped within 1–2 business days after your order is placed.
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package on its way to you.
Please note that business days do not include weekends or major holidays.
Engraved & Personalized Orders
Because engraved items are individually prepared for you, please allow an additional 1–5 business days for engraving and processing before shipment.
During periods of high order volume, engraving may require additional time. If a product has a different estimated processing time, that information will be displayed on the applicable product page.
Preorders
Preorder items have different shipping timelines from products that are currently in stock.
The estimated shipping or availability timeframe will be provided on the product page whenever possible. Please keep in mind that preorder dates are estimates and may change due to production, freight, customs, or other circumstances outside of our direct control.
If your order contains both in-stock and preorder items, your order may be held until all items are ready to ship unless otherwise stated.
International Shipping
We are grateful to serve customers around the world.
International shipping rates and available delivery options are calculated at checkout based on the destination and order.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout. These charges are not included in the product price or shipping charge collected by Humble Lamb.
Customs processing can occasionally delay an international shipment. Unfortunately, these delays are outside of our control.
Delivery Estimates
Delivery estimates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed delivery dates.
If you’d like a guaranteed delivery speed, you must choose UPS Next Day Air or UPS 2nd Day Air. These are the only guaranteed shipping speeds whose cost can be refunded if late. There are no other refunds available for delayed shipping speeds.
Once an order has been handed over to the carrier, delivery times may be affected by weather, holidays, carrier delays, customs processing, or other circumstances beyond Humble Lamb's control.
We will always do our best to get your order on its way as quickly as possible.
Tracking Your Order
Once your order ships, we'll send you an email containing your tracking information.
Please allow some time for tracking information to update after you receive your shipping confirmation. In some cases, a carrier may take up to 24–48 hours to display the first tracking movement.
Order Changes
Please carefully review your order entirely before submitting it.
If you notice an error after placing your order, contact us as soon as possible at info@humblelamb.com. If your order has not yet been processed or shipped, we'll do our best to update the address or item.
Once an order has shipped, there are no changes that can be made to the item or address.
Lost, Missing, or Damaged Packages
If your tracking information shows an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us at info@humblelamb.com.
Please include your order number and, when applicable, photos of the package and damaged item. Our team will review the situation and work with you and the shipping carrier to determine the appropriate next step.
For packages marked as delivered but not received, we recommend first checking around the delivery location, with household members or neighbors, and with the carrier. If you're still unable to locate your package, please contact us so we can assist you.
Shipping During High-Volume Periods
During new product launches, sales, holidays, or other periods of unusually high order volume, processing times may be longer than normal.
When we anticipate a significant delay, we'll do our best to communicate updated shipping expectations on our website or directly with affected customers.
Questions About Your Shipment?
We're here to help.
If you have questions about your order or shipment, please contact us at info@humblelamb.com and include your order number whenever possible.
Thank you for choosing Humble Lamb. It is a privilege to create products designed to help you spend more time in the Word of God.
